Refund policy
Returns & Refunds
We want you to be completely satisfied with your purchase. If you're not happy with your order, you may return it within 30 days of delivery for a refund or exchange.
Eligibility for Returns
To be eligible for a return, items must:
- Be unused and in their original condition
- Include all original packaging and accessories
- Show no signs of wear, damage, sharpening, or modification
For hygiene and quality reasons, used scissors cannot be returned unless they are faulty.
Return Shipping
Customers are responsible for the cost of returning items. We recommend using a tracked shipping service, as we cannot be held responsible for returns lost in transit.
Faulty or Damaged Items
If your item arrives damaged or develops a manufacturing fault, please contact us as soon as possible. We will assess the issue and arrange a repair, replacement, or refund where appropriate.
Refunds
Once your return has been received and inspected, any approved refund will be processed to your original payment method within 5-10 business days.
Contact Us
For all return requests and enquiries, please contact:
Before returning any item, please email us first so we can provide return instructions.